How to delete your account
Option 1 — Delete from the mobile app (fastest)
If you have BFC Surveys installed and can sign in:
- Open the BFC Surveys app and sign in.
- Tap Profile (bottom navigation), then Settings.
- Tap Delete Account and confirm.
Your account is deactivated immediately, all login sessions and tokens are revoked, and your personal data is permanently removed within 30 days.
Option 2 — Request deletion from this page
If you no longer have the app installed, fill in the form below. We will email you to confirm receipt and process your request within 30 days.
What we delete
- Your name, email address, phone number, password, profile photo, date of birth, and address details.
- Your active login sessions and API tokens (revoked immediately).
- Push-notification device tokens.
What we keep, and why
- Survey submissions, photos, and outlet GPS coordinates are owned by the client whose audit you completed and are retained for their reporting and audit purposes. After deletion your identity on those records is replaced with an anonymous label so the content can no longer be linked to you.
- Aggregate, anonymised analytics that no longer identify you.
- Information we are legally required to keep, for example for fraud-prevention or audit-trail obligations under Zimbabwean law. Such records are kept only for as long as the law requires.
Request deletion
Contact us directly
Prefer to email? Send your request to [email protected] with the subject "Account deletion request" and include the email address and phone number associated with your account. We will respond within 30 days.